Returns

 

We accept returns on all unworn items within 14 days of receipt (UK) or 30 days (worldwide) 

  • Items must be returned within 14 days of the date the parcel has been received by the customer. 
  • If your parcel is returned outside of the returns cut off period we will be unable to process your refund. In this case, if you would like your item back, you will be responsible for the cost of returning the parcel back to yourself.
  • Items must be unworn and unwashed, and in the same condition that the item was received in,  and returned in original packaging. We cannot accept returns of items that have a strong odor of cigarette smoke, perfume, cooking smells, covered in pet hair or with makeup marks.
  • Shoes must be tried on indoors and returned in the original packaging.
  • Due to hygiene reasons, earrings, briefs & boxer shorts are NON returnable.

The garments must be unworn, in the original packaging and not washed. Refunds are issued within 7 days, and return costs are the responsibility of the buyer, unless the item is faulty, in which instance please contact us before returning on enquiries@highstreetoutlet.com so that we can assist.

Frequently asked questions

How do I return my items?

In your parcel there is an invoice with a return slip. Please fill this in and include inside your parcel. The invoice has a sticky label with our return address-pop it on the outside of the parcel. Add postage.

Please circle the items you wish to return, stating whether a refund or exchange is required. Please specify size if an exchange is required.

Affix postage, the address label is not pre paid postage. You may use the shipping provider of your choice-we strongly advise using a tracked service. We are not responsible for parcels not received at Highstreet Outlet.

A return fee of £3.95 will be deducted from the refund If Highstreet Outlets Royal Mail Returns Portal is used to produce a label.

If you cannot find the return slip just put a note in your parcel with your name, order number and postcode and post it to;

Unit 3, Benridge Business Park

Holyrood Close,

Poole,

Dorset,

BH17 7BD

Refunds and exchanges are processed within 7 days of receipt. You will receive an email when your refund has been made.

Multibuy refund policy

If a return is made within the the 3 for 2 offer the offer is no longer valid and the items revert to the full retail cost.

If you return a single item bought as part of a multi-buy discount offer (for example, 3 for2) the refund will be minus the full retail cost of the free item in the offer.

If you return 2 items purchased with the multi-buy offer (for example, 3 for2) the refund will be minus the discount given.

Our refunds policy is in addition to your statutory rights.

 Who Covers the cost of returning my items?

The buyer is responsible for the cost of returning the items that are unsuitable.

We strongly advise using a tracked service to return items-Highstreet Outlet are not responsible for non receipt/lost returns. 

For items that are damaged or faulty please contact us for a link to our returns portal. Some items may have a warehouse odour, this is not a defect.

We are unable to accept the return of briefs, boxer shorts or earrings.

Any returns received worn or damaged or in poor condition will be returned to the recipient.

A return fee of £3.95 will be deducted from the refund If Highstreet Outlets Royal Mail Returns Portal is used to produce a label.

Any returns received outside of the 14 day returns period will be returned.

How do I know that my return has been processed?

You will receive an email confirming your return has been processed, please check your junk and clutter folders as this email may go into these folders.

How long will it take for my account to be credited?

Please note that card payments, although processed within 7days, normally take 3-4 working days to reach your account or show up on your statement. paypal refunds are instantly credited.

My item is faulty or missing, how do I return it?

In the unfortunate event that your item is faulty please contact us on enquiries@highstreetoutlet.com and we will email a free returns label and arrange a replacement item to be sent.

How do I exchange an item?

Please circle exchange on your return slip, or include a note with your return request. Where the size is available we will send your exchange the day your return arrives. Where the item is out of stock we will issue a refund. We do not charge subsequent postage to post your exchange to you.

Any other questions?

We are always delighted to help you, please do contact us on enquiries@highstreetoutlet.com and we will answer your question within 24 hours Monday-Friday.