Returns

Returns Policy 

We hope you love your purchase, but if it’s not quite right, don’t worry — returning it is simple. 

🎄 Christmas Extended Returns 

To make gift shopping easier, all orders placed from 11 November 2025 can be returned up until 25 January 2026. 
 Normal return periods will resume after this date. 

 Standard Return Timeframes 

  • UK orders: within 14 days of receiving your parcel, with 14 days to send back 

  • International orders: within 30 days of receiving your parcel 

  • No need to email us before returning — just send it back within the timeframe above. 

 Return Conditions 

To qualify for a refund, items must be: 

  • Unworn, unwashed, and in the original packaging 

  • Items that don’t meet these conditions will be returned to you. 
     We recommend using a tracked postal service, as we can’t refund returns that don’t reach us. 

  • Please try shoes on indoors only please return in original box or packaging 

 Non-Returnable Items 

For hygiene reasons, we’re unable to accept returns of: 

  • Earrings 

  • Briefs and boxer shorts 

 Refunds & Return Costs 

  • Refunds are processed within 7 days of us receiving your return. 

  • Return postage is the responsibility of the buyer, unless the item is faulty. 

 Late Returns 

If your return arrives after the return period has ended, we won’t be able to issue a refund. 
 If you’d like the item sent back, you’ll need to cover the postage cost. 

 

In addition to our Returns policy, as a consumer you have a legal right to cancel a Contract with us for goods purchased online or by telephone under the Consumer Contracts Regulations 2013 ("CCR") during a specific time period. You have the right to cancel a Contract during the period that begins on the date of dispatch and ends 14 calendar days from the day after the day you receive the products. To exercise your statutory right of cancellation, you can contact us at enquiries@highstreetoutlet.com, informing us of your decision to exercise your cancellation rights, and by providing us with your details including your name, address, contact number and email address.

Frequently asked questions

How do I return my items?

Really easily, just pop them back to us at this address;

Unit 3, Benridge Business Park

Holyrood Close,

Poole,

Dorset,

BH17 7BD

In your parcel there is an invoice with a return slip. Please fill this in and include inside your parcel. The invoice has a sticky label with our return address-pop it on the outside of the parcel. Add postage.

If you cannot find the return slip just put a note in your parcel with your name, order number and postcode.

You are welcome to use a shipping provider of your choice-we strongly advise using a tracked service. We are not responsible for parcels not received at Highstreet Outlet.

Please circle the items you wish to return. We do not offer exchanges.

If Highstreet Outlets Royal Mail Returns Portal is used to produce a label, a return fee of £3.95 Plus an admin charge of £2.50 will be deducted from the refund .

Refunds are processed within 7 days of receipt. You will receive an email when your refund has been made.

Multibuy refund policy
3 for 2 offer
If a return is made within the the 3 for 2 offer the offer is no longer valid and the items revert to the full retail cost.

If you return a single item bought as part of a multi-buy discount offer (for example, 3 for 2) the refund will be minus the full retail cost of the free item in the offer.

If you return 2 items purchased with the multi-buy offer (for example, 3 for2) the refund will be minus the discount given.

If you return one of the items purchased with the buy one, get one half price offer, the returned item will refunded as the discounted half price item, regardless of which of the two qualifying items are returned. 

Buy 1 get 1 half price offer

If a single item is returned the lower priced item will be refunded.

Multibuy offer #OOTD

If you return items that were purchased as part of a multibuy deal, the deal has now been cancelled. The items that you have kept will revert back to their original price, and the difference will be deducted from your refund. 


Our refund policies are in addition to your statutory rights.

 Who Covers the cost of returning my items?

The buyer is responsible for the cost of returning the items that are unsuitable.

We strongly advise using a tracked service to return items-Highstreet Outlet are not responsible for non receipt/lost returns. 

For items that are damaged or faulty please contact us for a link to our returns portal. Some items may have a warehouse odour, this is not a defect. You must notify Highstreet Outlet of any faults or incorrect items within 14 days of receipt.

We are unable to accept the return of briefs, boxer shorts or earrings.

Any returns received worn or damaged or in poor condition will be returned to the recipient.

If Highstreet Outlets Royal Mail Returns Portal is used to produce a label a return fee of £3.95 plus a £2.50 admin charge will be deducted from the refund 

Any returns received outside of the 14 day returns period will be returned.

How do I know that my return has been processed?

You will receive an email confirming your return has been processed, please check your junk and clutter folders as this email may go into these folders.

How long will it take for my account to be credited?

Please note that card payments, although processed within 7days, normally take 3-4 working days to reach your account or show up on your statement. paypal refunds are instantly credited.

My item is faulty or missing, how do I return it?

In the unfortunate event that your item is faulty please contact us on enquiries@highstreetoutlet.com and we will email a free returns label and arrange a replacement item to be sent. Please contact us within 14 days of receipt.

How do I exchange an item?

Unfortunately we are unable to offer exchanges.

Any other questions?

We are always delighted to help you, please do contact us on enquiries@highstreetoutlet.com and we will answer your question within 24 hours Monday-Friday.