Returns

We accept returns on all unworn items within 28 days of receipt (UK) or 40 days (worldwide) 

Christmas returns Policy


To help you shop with confidence this season, our Christmas returns policy is valid between 24 November and 4 December 2021. Any purchases made between these dates can be returned up until 14 January 2022. For purchases made from 5 December onwards, our normal refund policy applies.

Frequently asked questions

How do I return my items?

In your parcel there is an invoice with a return slip. Please fill this in and pop it inside your parcel, and cut the address label off and stick it to the outside of the parcel.

Please circle the items you wish to return, stating whether a refund or exchange is required. Please Specify size if an exchange is required.

Affix postage, the address label is not pre paid postage. If you cannot find the return slip just put a note in your parcel with your name, order number and postcode and post it to;

Unit 3, Benridge Business Park

Holyrood Close,

Poole,

Dorset,

BH17 7BD

Refunds and exchanges are processed within 7 days of receipt. When your return has been processed you will receive an email entitled 'credit memo'.

 Who Covers the cost of returning my items?

The buyer is responsible for the cost of returning the items that are unsuitable.

For items that are damaged or faulty please contact us for a pre paid return envelope and a replacement.

Any returns received worn or damaged or in poor condition will be returned to the recipient.

How do I know that my return has been processed?

We will send a credit notification email to alert you that your return has been processed, please check your Junk and clutter folders as often this email can go into these folders.

How long will it take for my account to be credited?

Please note that card payments, although processed within 7days, normally take 3-4 working days to reach your account or show up on your statement. paypal refunds are instantly credited.

My item is faulty or missing, how do I return it?

In the unfortunate event that your item is faulty please contact us on enquiries@highstreetoutlet.com and we will arrange for a pre paid return envelope and a replacement item to be sent for you.

How do I exchange an item?

Please circle exchange on your return slip, or include a note with your return request. Where the size is available we will send your exchange the day your return arrives. Where the item is out of stock we will issue a refund. We do not charge subsequent postage to post your exchange to you.

Any other questions?

We are always delighted to help you, please do contact us on enquiries@highstreetoutlet.com and we will answer your question within 24 hours Monday-Friday.