Terms & Conditions

RETURNS

If for any reason you want to send back something you've bought from us, you can make use of our simple returns service; simply return it in as new condition within 14 days of receipt, in accordance with your statutory rights.

Every delivery we send out includes an invoice which lists its contents. 

It's essential that you return this invoice or include a note with your returns parcel, as this information will help us to improve our quality control when we examine the returned goods, as well as ensure a swift refund. Return postage is the responsibility of the buyer. If you don't have your Advice Note, simply write on a piece of paper the item number, your reason for returning and your name, address and order number and make sure you enclose it with the goods.  

If you want to order a replacement or exchange item, simply enter the details on the order form attached to the advice note, along with your credit card details if necessary. Alternatively, you can contact us at enquiries@highstreetoutlet.com. For our full return policy see Returns Information

Multibuy refund policy

If a return is made within the the 3 for 2 offer the offer is no longer valid and the items revert to the full retail cost.

If you return a single item bought as part of a multi-buy discount offer (for example, 3 for2) the refund will be minus the full retail cost of the free item in the offer.

If you return 2 items purchased with the multi-buy offer (for example, 3 for2) the refund will be minus the discount given.

Our refunds policy is in addition to your statutory rights.

DEFECTIVE GOODS

If anything you order from us fails prematurely due to either defective workmanship or materials we will provide you with an appropriate remedy. Please email enquiries@highstreetoutlet.com before returning.

 

CUSTOMER SERVICE

You can email us at enquiries@highstreetoutlet.com. We aim to reply to all enquiries within 24 hours, Monday to Friday.

 

DELIVERY

Orders are processed daily and the cut off time for same day dispatch is 1pm.

 

DELIVERY OPTIONS:

Evri Standard £3.95 

Evri Expediated £4.95  Evri 1-2 days Monday-Friday (order before 1pm)

Royal Mail Standard £4.50

Royal Mail Tracked 24 £5.95

Free Delivery  Orders over £40 qualify for free standard delivery (UK

Free Local Pickup From our Poole Warehouse.

 

Rest of World delivery £10-£15 

 

PRIVACY POLICY

We are dedicated to safeguarding and preserving your privacy please see our full Privacy Policy for full information about how we do this and a full overview.

Privacy Policy