Terms & Conditions
If for any reason you want to send back something you've bought from us, you can make use of our simple returns service; simply return it in as new condition within 14 days of receipt, in accordance with your statutory rights.
Every delivery we send out includes an Advice Note which lists its contents.
It's essential that you return this Advice Note or include a note with your returns parcel, as this information will help us to improve our quality control when we examine the returned goods, as well as ensure a swift refund. Return postage is the responsibility of the buyer. If you don't have your Advice Note, simply write on a piece of paper the item number, your reason for returning and your name, address and order number and make sure you enclose it with the goods.
If you want to order a replacement or exchange item, simply enter the details on the order form attached to the advice note, along with your credit card details if necessary. Alternatively, you can contact us at firstname.lastname@example.org or call us on 01202 649908. For our full return policy see Returns Information
Multibuy refund policy
If a return is made within the the 3 for 2 offer the offer is no longer valid and the items revert to the full retail cost.
If you return a single item bought as part of a multi-buy discount offer (for example, 3 for2) the refund will be minus the full retail cost of the free item in the offer.
If you return 2 items purchased with the multi-buy offer (for example, 3 for2) the refund will be minus the discount given.
Our refunds policy is in addition to your statutory rights.
If anything you order from us fails prematurely due to either defective workmanship or materials we will provide you with an appropriate remedy, which may be repair, replacement or full or partial refund.
Our customer service number is 01202 649908. Or you can email us at email@example.com. We aim to reply to all enquiries within 24 hours, Monday to Friday.
Orders are processed daily and the cut off time for same day despatch is 1pm.
UK standard delivery 3-5 days £3.95 (2nd class standard)
Free expedited delivery on orders over £40 (UK)
Expedited Delivery £4.95 (royal mail 24 signed for)
Guaranteed Next Day Delivery £7.95 (Royal mail special delivery) Monday-Thursday order before 1pm.
Rest of World delivery £10-£15 (Royal mail standard airmail 5-15 working days)